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Contact Info
About Us
Trading Terms
Returning Goods
Refunds
Payment Security
Availability
Delivery
Taxes and Import Duty
Privacy Policy
Contact Info
email us at
robert@emslie.com
Telephone +44 (0)177) 947 3654
FAX us on +44 (0)177) 947 0240
Write to us at
Robert Emslie
25 Queen Street, Peterhead
Aberdeenshire
Scotland
AB421TN
VAT Registration GB 297 2616 24
Personal callers welcome 9:00 to
5:15pm Monday to Saturday. Please quote the transaction
number given on your on-screen printable order confirmation,
delivery note or invoice in event of any queries. The shop
number is normally manned 9am to 5:30pm Monday-Saturday UK (GMT)
time zone.
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About
Us
Robert Emslie
are completely dedicated to your total satisfaction, most of our
new customers are recommended to us by existing customers. We
understand we have to provide an exceptional level of knowledge
and support on what we sell to retain customers, so that's what we
give you! We are not just a new "dotcom" company set up recently,
but an established trading organisation dating back over 21 years! Robert Emslie is a wholly own
private trading company. If you have any suggestions or
comments as to how we can improve our site or service please we
welcome this input.
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Trading Terms
Your request for goods or information will be acknowledged by automatically transmitted email. We will follow-up confirming the availability, delivery time and the price in our "Delivery Confirmation" email.
We will assume your acceptance unless you advise to the contrary within 2 hours of
this email being sent. Amendments are
accommodated up to date of dispatch for items
were possible.
Your order may not be accepted for of the following
reasons.
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment
or other security issues.
The identification of a pricing or product description error.
You are meeting the eligibility to order criteria set out in the main Terms and Conditions"
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Returning Goods
A return can be accepted up to 21days from the date
we dispatch the goods before provided the following condition are
observed.
Inform us within 14 day of receipt
that you are to returning the items. Goods are sent by a method which
ensures they are with us within 21 days from original delivery date.
Quote the order reference
number for this item on your return note along with your name and
address. ALL
the product, documents the original box and internal packing are
returned undamaged. (Excluding Gift wrap paper) Packed safely and dispatch by carrier
or post office fully insured.
You should insured
the parcel to the invoice value as
you will be responsible for the safe
return of the item/s
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Refunds
Will be given on receipt of returned good as detail under "Return Goods" and at the discretion of the Company Management outside these term and conditions.
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Payment Security
Our site is secure by

Credit Card and
Debit Cards payments are processed by WorldPay or PayPal. Names and
Address and countries are checked against details supplied.
We are required to delivery to the credit or debit card's
statement address.

12-14 David Place
St Helier
Jersey
JE2 4TD
United Kingdom
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