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Robert Emslie are completely dedicated to your total satisfaction, most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of knowledge and support on what we sell to retain customers, so that's what we give you! We are not just a new "dotcom" company set up recently, but an established trading organisation dating back over 21 years! Robert Emslie is a wholly own private trading company.  If you have any suggestions or comments as to how we can improve our site or service please we welcome this input.

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Your request for goods or information will be acknowledged by automatically transmitted email. We will follow-up confirming the availability, delivery time and the price in our "Delivery Confirmation" email.

We will assume your acceptance unless you advise to the contrary within 2 hours of this email being sent.  Amendments are accommodated up to date of dispatch for items were possible.

Your order may not be accepted for of the following reasons.

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment or other security issues.

The identification of a pricing or product description error.

You are meeting the eligibility to order criteria set out in the main Terms and Conditions"

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A return can be accepted up to 21days from the date we dispatch the goods before provided the following condition are observed.

Inform us within 14 day of receipt that you are to returning the items. Goods are sent by a method which ensures they are with us within 21 days from original delivery date.

Quote the order reference number for this item on your return note along with your name and address. ALL the product, documents the original box and internal packing are returned undamaged.  (Excluding Gift wrap paper) Packed safely and dispatch by carrier or post office fully insured. 

You should insured the parcel to the invoice value as you will be responsible for the safe return of the item/s

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Will be given on receipt of returned good as detail under "Return Goods" and at the discretion of the Company Management outside these term and conditions.

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Credit Card and Debit Cards payments are processed by WorldPay or PayPal.  Names and Address and countries are checked against details supplied.  We are required to delivery to the credit or debit card's statement address.

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This is regularly updated and you will be advise of any difficulties

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In the UK will normally be by Royal Mail 1st class "Recorded" or Royal Mail "Special Delivery" next day or parcel postal service in 2 / 3 days.  Costs  shown in final Web pages are estimates and may be subject to change which will be advised and subject to your acceptance. Overseas by International Registered mail or Fed-Ex international carrier.  Prices estimated on the Webb Checkout are provisional.  Any extra costs will be advised and confirmed acceptable before dispatch.

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VAT "Value Added Tax" at the current UK rate of 17.5% will be added to the total price of an order when delivery is being made within the EU "European Union". Orders outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country/region. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country/region to country/region; you should contact your local customs office for further information. Additionally, when ordering from this site, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you are receiving the goods.

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Robert Emslie does not disclose any buyers information (including email addresses) to any third parties except for the purposes of address, credit card verification and for credit checking. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.  It is our policy to send emails of an advertising nature only to customer who have elected to be added to our email list, otherwise the only emails you will receive from us are in conjunction with an open order, or in response to a query from yourself or where you have specifically asked to be informed.  You may unsubscribe an any time by email this request. If you follow any links or banner advertisements from this site to another over which we have no control you are subject to the privacy policy of that site.